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Nov
4
Server 2: Resolved
Posted by BCS Staff on 04 November 2016 04:10 PM

We've now resolved the issues we were experiencing with server 2 (dnsblock2.com). Apologies to all who were affected due to the outage - our team has been on the case since issues arose and have fixed the problem.

If you have further issues, or would like to know more, please get in touch with us by email - info@broadbandcloudsolutions.co.uk. Failing that, be sure to log a ticket right here, on the support site - just click 'submit a ticket'.

Best wishes,

The BCS Team


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Nov
4
Latest Update: Server 2 Outages
Posted by BCS Staff on 04 November 2016 11:53 AM

The Hardware issue that we faced yesterday was resolved but it seems like the server is under attack just now. Our team are working to resolve the issues right now. We are working with the Data Centre to get this resolved as the attack is preventing our support team access on our end. The attack seems to be the same that Apple and Spotify faced last week although on a smaller scale.

We will update you when we get more information about this. If you have any further questions, please log a ticket by clicking 'Submit a ticket' or email us on info@broadbandcloudsolutions.co.uk.

Thank you for your patience and understanding.

Best wishes,

The BCS Team


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Nov
3
Server 2 Issue update.
Posted by BCS Staff on 03 November 2016 04:39 PM

We carried out urgent security updates last night with the servers and though this was successful on all servers an issue arose on server 2(dnsblock2), that has now resulted in a disk failure. We have requested the data center to clone and replace the faulty disk. This can take around 3 hours on average although it can be longer or shorter. We expect everything to be resolved after this.

Apologies for any inconvenience caused.

Best Regards,

Broadband Cloud Solutions Team


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Nov
3
Ongoing issues with Server 2
Posted by BCS Staff on 03 November 2016 03:56 PM

We are currently investigating the issue that is affecting Server 2 (dnsblock2). We currently believe it could be a hard drive issue that needs cloned and replaced mixed with a high load on the server.

If you would like to check the progress of this feel free to raise a support ticket and we shall get back to you.

Regards.

Broadband Cloud Solutions Team.


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Aug
20
Linux Server4 - Hardware upgrade (scheduled downtime)
Posted by BCS Staff on 20 August 2016 06:25 PM

Update: 11.45pm:  The HD cloning and move went quicker than planned, and the server is now back up and operational.  We're still having a few wee teething problems with the server load which is causing a few sites to load sluggishly, but we're working on resolving these asap.

----

Sorry for the short notice, but at 10pm tonight (UK time) we will be performing some essential hardware upgrades on Linux Server4.  

We are swapping over to newer faster (and bigger) Hard Drives (cloning the data from the old drives) and then moving these drives into a new chasis, with a significantly upgraded processor.

We apologise in advance for the downtime (estimated to be approx 3-4 hours) while this work is being carried out.

This upgrade is part of our continuous upgrade programme, ensuring customers always get the very best from hosting with us. Further improvements across our server range will be announced soon.

If you have any questions regarding this upgrade, please log a support ticket and our Tech team will assist you.

Regards
BCS Support.


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