RSS Feed
Latest Updates
Jan
4
Server 8: Database issue
Posted by BCS Staff on 04 January 2017 02:08 PM

We are aware of the database issue affecting account on server8/dnsblock8 and we are working to resolve the issue.

We are restoring the databases from a backup and you will see the sites coming back online as the process takes place, This can take a few hours to complete so please check back later or feel free to raise a support ticket.

Apologies for any inconvenience caused.

Best Regards,

Broadband Cloud Solutions Team


Read more »



Nov
4
Server 2: Resolved
Posted by BCS Staff on 04 November 2016 04:10 PM

We've now resolved the issues we were experiencing with server 2 (dnsblock2.com). Apologies to all who were affected due to the outage - our team has been on the case since issues arose and have fixed the problem.

If you have further issues, or would like to know more, please get in touch with us by email - info@broadbandcloudsolutions.co.uk. Failing that, be sure to log a ticket right here, on the support site - just click 'submit a ticket'.

Best wishes,

The BCS Team


Read more »



Nov
4
Latest Update: Server 2 Outages
Posted by BCS Staff on 04 November 2016 11:53 AM

The Hardware issue that we faced yesterday was resolved but it seems like the server is under attack just now. Our team are working to resolve the issues right now. We are working with the Data Centre to get this resolved as the attack is preventing our support team access on our end. The attack seems to be the same that Apple and Spotify faced last week although on a smaller scale.

We will update you when we get more information about this. If you have any further questions, please log a ticket by clicking 'Submit a ticket' or email us on info@broadbandcloudsolutions.co.uk.

Thank you for your patience and understanding.

Best wishes,

The BCS Team


Read more »



Nov
3
Server 2 Issue update.
Posted by BCS Staff on 03 November 2016 04:39 PM

We carried out urgent security updates last night with the servers and though this was successful on all servers an issue arose on server 2(dnsblock2), that has now resulted in a disk failure. We have requested the data center to clone and replace the faulty disk. This can take around 3 hours on average although it can be longer or shorter. We expect everything to be resolved after this.

Apologies for any inconvenience caused.

Best Regards,

Broadband Cloud Solutions Team


Read more »



Nov
3
Ongoing issues with Server 2
Posted by BCS Staff on 03 November 2016 03:56 PM

We are currently investigating the issue that is affecting Server 2 (dnsblock2). We currently believe it could be a hard drive issue that needs cloned and replaced mixed with a high load on the server.

If you would like to check the progress of this feel free to raise a support ticket and we shall get back to you.

Regards.

Broadband Cloud Solutions Team.


Read more »