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Aug
30
LiveDrive Maintenance
Posted by BCS Staff on 30 August 2017 09:58 AM
On Tuesday 5th September at 6am UK time, Livedrive will be performing some essential network maintenance.

We expect the service to be unavailable for approximately 2 hours. Files will remain safe in the data centres, but won’t be accessible during this maintenance window. 

If users need access to their Briefcase files on the morning of 5th September, we would suggest keeping a copy locally on their computer.

For any further questions please log a ticket with us.

Best wishes,
The BCS Team

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Mar
6
Issue: Server 2/ dnsblock2
Posted by BCS Staff on 06 March 2017 05:00 PM

We are aware of the issues on server 2/dnsblock2 and are currently working to resolve this.

If you have any issues feel free to raise a support ticket and we shall update you once the issues is resolved.

Sorry for any inconvenience caused.

Best Regards,

Broadband Cloud Solutions Team.


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Jan
4
Server 8: Database issue
Posted by BCS Staff on 04 January 2017 02:08 PM

We are aware of the database issue affecting account on server8/dnsblock8 and we are working to resolve the issue.

We are restoring the databases from a backup and you will see the sites coming back online as the process takes place, This can take a few hours to complete so please check back later or feel free to raise a support ticket.

Apologies for any inconvenience caused.

Best Regards,

Broadband Cloud Solutions Team


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Nov
4
Server 2: Resolved
Posted by BCS Staff on 04 November 2016 04:10 PM

We've now resolved the issues we were experiencing with server 2 (dnsblock2.com). Apologies to all who were affected due to the outage - our team has been on the case since issues arose and have fixed the problem.

If you have further issues, or would like to know more, please get in touch with us by email - info@broadbandcloudsolutions.co.uk. Failing that, be sure to log a ticket right here, on the support site - just click 'submit a ticket'.

Best wishes,

The BCS Team


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Nov
4
Latest Update: Server 2 Outages
Posted by BCS Staff on 04 November 2016 11:53 AM

The Hardware issue that we faced yesterday was resolved but it seems like the server is under attack just now. Our team are working to resolve the issues right now. We are working with the Data Centre to get this resolved as the attack is preventing our support team access on our end. The attack seems to be the same that Apple and Spotify faced last week although on a smaller scale.

We will update you when we get more information about this. If you have any further questions, please log a ticket by clicking 'Submit a ticket' or email us on info@broadbandcloudsolutions.co.uk.

Thank you for your patience and understanding.

Best wishes,

The BCS Team


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