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Apr
16
Server 7 Transfer
Posted by BCS Staff on 16 April 2018 02:14 PM
Hi All,

We are continuing to improve our service to all client by migrating server over to AWS as you are aware.

This post will not apply to all clients.

Last night we transferred server 7 over to a new an better server, Most of the account are transferred over and working without issue and requrie no work done although you might need to make a few changes.

Emails - 

If you have any email releated issue because of the transfer then please check your incomming/outgoing server names, sometimes referred to as hostname. If it shows "server.dnsblock7.com" or "dnsblock7.com" then you will need to chagne it to "cl1.bcs-hosting.net" or "mail.yourdomainname.com"

If you have the DNS set up else where although have emails with our self then you will need to update your MX record to mail.yourdomaindomain.com (replace domain.com with actual domain name) and point mail.domain.com to the new IP 35.178.154.118 in the DNS settings there

Domains - 

If you don't have your domain registered with us then you will most likely need to update your name servers, please login to your registrar portal and check to see if the name servesr are set to "ns1.nsdesign7.net" and "ns2.nsdesign7.net". If they are then you will need to change this to "dns1.bcs-hosting.net" and "dns2.bcs-hosting.net"

Website - 

If you have your DNS set up else where and you have your website hosted with us then you will need to update your A record to point to our server, the IP address is: 35.178.154.118

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If you have any other issues other than the above or issue not relating to server 7 then please reaise a support ticket.

Regards,
Sean Duncan
Web Hosting Executive 
Broadband Cloud Solutions Ltd
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Feb
28
#SnowDay Update
Posted by BCS Staff on 28 February 2018 03:00 PM
Hope you are all Enjoying the SnowDay today.

We are still working to answer your tickets and emails although due to the weather and with it being upgraded to a Red weather warning by the MET office the phones are not in service. The reception staff are not in the building so it seems like the number is not in service/cuts of straight away.

If you do have any urgent issues then please raise the ticket here: bcsupport.info 

We hope to resume normal service for Friday when the weather passes and we are sorry for any inconvenience caused.

Regards,

BCS-Hosting team
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Aug
30
LiveDrive Maintenance
Posted by BCS Staff on 30 August 2017 09:58 AM
On Tuesday 5th September at 6am UK time, Livedrive will be performing some essential network maintenance.

We expect the service to be unavailable for approximately 2 hours. Files will remain safe in the data centres, but won’t be accessible during this maintenance window. 

If users need access to their Briefcase files on the morning of 5th September, we would suggest keeping a copy locally on their computer.

For any further questions please log a ticket with us.

Best wishes,
The BCS Team

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Mar
6
Issue: Server 2/ dnsblock2
Posted by BCS Staff on 06 March 2017 05:00 PM

We are aware of the issues on server 2/dnsblock2 and are currently working to resolve this.

If you have any issues feel free to raise a support ticket and we shall update you once the issues is resolved.

Sorry for any inconvenience caused.

Best Regards,

Broadband Cloud Solutions Team.


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Jan
4
Server 8: Database issue
Posted by BCS Staff on 04 January 2017 02:08 PM

We are aware of the database issue affecting account on server8/dnsblock8 and we are working to resolve the issue.

We are restoring the databases from a backup and you will see the sites coming back online as the process takes place, This can take a few hours to complete so please check back later or feel free to raise a support ticket.

Apologies for any inconvenience caused.

Best Regards,

Broadband Cloud Solutions Team


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Nov
4
Server 2: Resolved
Posted by BCS Staff on 04 November 2016 04:10 PM

We've now resolved the issues we were experiencing with server 2 (dnsblock2.com). Apologies to all who were affected due to the outage - our team has been on the case since issues arose and have fixed the problem.

If you have further issues, or would like to know more, please get in touch with us by email - info@broadbandcloudsolutions.co.uk. Failing that, be sure to log a ticket right here, on the support site - just click 'submit a ticket'.

Best wishes,

The BCS Team


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